Bebird Return & Refund Policy

At Bebird, we stand behind the quality of our products and want you to feel confident about your purchase.

If you are not satisfied with a product purchased directly from bebird.com or eu.bebird.com, we are here to help. This Return & Refund Policy explains how to request an order cancellation, return, refund, replacement, or other after-sales support.

Our goal is to provide a fair and straightforward experience for customers around the world.

Nothing in this policy is intended to limit or exclude any consumer rights you may have under applicable laws. Where local laws provide greater protection than this policy, those laws will apply.

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1. Our 60-Day Return Policy

We offer a 60-day return window for eligible products purchased directly from bebird.com or eu.bebird.com.

You may request a return within 60 days of the date your order is delivered.

To start a return, please contact our Customer Support team before sending any product back.

Email: cs@bebird.com

All return requests are subject to review and approval based on the circumstances of the order and the condition of the product.

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2. If You Are Not Satisfied With Your Purchase

If you are not satisfied with your Bebird product, please contact us within the applicable 60-day return period.

If your concern relates to product performance, comfort, or your overall experience, we encourage you to use the product as instructed and allow yourself enough time to become familiar with its features before deciding whether it meets your needs.

This is only a recommendation and is not a mandatory requirement for requesting a return or refund.

If your product is defective, damaged, incorrect, or has a potential safety issue, please stop using it and contact us as soon as possible.

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3. Return Eligibility

To be eligible for a return, you must contact us within the applicable return period and provide sufficient information for us to identify and review your order.

Unless the return is due to a verified defect, shipping damage, an incorrect item, or another issue for which Bebird is responsible, returned products should generally:

• Be in reasonable condition;
• Include all essential components and accessories;
• Include applicable manuals, charging cables, or other originally included items;
• Not show signs of misuse, unauthorized modification, or intentional damage;
• Be properly packaged to help prevent damage during return shipping.

Because some Bebird products are intended for personal care use, the condition of opened or used products may affect return eligibility. Where hygiene, health, safety, or local regulations apply, additional restrictions may apply.

If you are unsure whether your product is eligible for return, please contact us before sending it back.

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4. How to Start a Return

To request a return, please contact:

Email: cs@bebird.com

To help us process your request as quickly as possible, please provide the following information where applicable:

a. Order Information

• Order number;
• Name used to place the order;
• Email address used for the purchase;
• Proof of purchase or order confirmation.

b. Product Information

• Product name or model;
• Product serial number, if applicable.

c. Reason for Your Request

For example:

• Changed your mind;
• No longer need the product;
• Product does not meet your expectations;
• Received the wrong item;
• Product arrived damaged;
• Product is defective;
• Missing or incorrect accessories.

d. Photos or Videos

For damaged, defective, incorrect, or incomplete orders, we may request clear photos or videos of the product, accessories, and packaging.

e. Product Experience

If your request is related to product performance or dissatisfaction, we may ask for additional information about how the product was used and the issue you experienced.

Once your request has been reviewed, we will provide instructions for the next steps.

Please do not send any product back before contacting Bebird and receiving return instructions.

Unauthorized returns may be delayed, refused, or may not be eligible for a refund if we are unable to identify the sender or order.

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5. Order Cancellations

5.1 Before Shipment

You may request to cancel your order before it has been shipped.

Please contact us as soon as possible at:

Email: cs@bebird.com

Include your order number and the email address used to place the order.

We will make reasonable efforts to cancel the order if it has not already been shipped or entered a stage where cancellation is no longer possible.

5.2 After Shipment

Once an order has been shipped or handed over to the carrier, it may no longer be possible to cancel.

In this situation, you may request a return after receiving the order, subject to the terms of this policy.

Refusing delivery or failing to collect a package does not automatically guarantee a refund. Any return and refund will be handled according to this policy and applicable law.

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6. Return Shipping Costs

Who pays for return shipping depends on the reason for the return.

6.1 Customer-Initiated Returns

You may be responsible for the return shipping cost if the return is due to reasons such as:

• Changing your mind;
• Ordering the wrong product;
• No longer needing the product;
• Preferring a different product or model;
• The product not matching your personal preferences or expectations, where no product defect exists.

6.2 Bebird-Related Issues

If the return is due to one of the following issues, Bebird will review the situation and provide an appropriate solution:

• You received the wrong product;
• The product has a verified manufacturing defect;
• The product was damaged during shipment;
• Important items or accessories were missing due to an error on our part;
• Another issue was caused by Bebird or our fulfillment process.

Depending on the circumstances, our solution may include:

• A replacement;
• Replacement parts or accessories;
• A prepaid return label, where available;
• Reimbursement of reasonable return shipping costs;
• A full or partial refund;
• Another appropriate solution.

We recommend using a trackable shipping service when returning a product.

Bebird may not be responsible for products lost or damaged during return shipping when the customer arranges the return independently.

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7. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible.

For faster assistance, we recommend contacting us within 7 days of delivery and providing photos or videos showing the issue.

Email: cs@bebird.com

Please include:

• Your order number;
• A description of the issue;
• Clear photos or videos of the product;
• Photos of the packaging, where shipping damage is involved.

7.1 Stop Using Damaged or Unsafe Products

If a product appears damaged, defective, or unsafe, please stop using it and contact us for assistance.

7.2 Our Resolution

After reviewing the issue, Bebird may offer:

• A replacement product;
• Replacement parts or accessories;
• A full refund;
• A partial refund;
• Another reasonable solution.

The available solution may depend on the nature of the issue, product availability, local regulations, and the circumstances of the order.

7.3 Product Inspection

In some cases, we may ask you to return the product for inspection or quality analysis.

If a return is required, we will provide further instructions.

Nothing in this section affects any legal rights you may have regarding defective or non-conforming products.

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8. Refund Eligibility

Refund eligibility depends on the reason for the return, the condition of the product, the original order details, and applicable law.

8.1 Full Refunds

You may generally be eligible for a full refund of the amount paid for the affected product when:

• Your order is successfully canceled before shipment;
• You received the wrong product;
• Your product arrived damaged;
• Your product has a verified defect;
• Another issue covered by applicable law or caused by Bebird makes a refund appropriate.

8.2 Other Eligible Returns

For returns based on personal preference or other non-defect reasons, the refund amount may depend on:

• The condition of the returned product;
• Whether all required accessories and components are included;
• Whether promotional discounts were applied;
• Whether the product can reasonably be accepted for return;
• Applicable laws and consumer protection requirements.

8.3 Returns That May Affect Your Refund

A refund may be reduced or denied, where permitted by applicable law, if the returned product:

• Is missing essential accessories or components;
• Shows signs of misuse, abuse, or accidental damage;
• Has been modified, disassembled, or repaired without authorization;
• Is returned in a condition that significantly reduces its value beyond reasonable inspection or use;
• Is damaged because it was not properly packaged for return;
• Does not match the product associated with the approved return request.

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9. Promotions, Bundles, Discounts, and Free Gifts

Some Bebird orders may include promotional discounts, bundle pricing, free gifts, or other special offers.

9.1 Partial Returns

If you return only part of an order that received a discount or promotional price, your refund may be adjusted.

The final refund may be based on:

• The actual amount paid for the returned item;
• The value of the products you keep;
• The original promotional terms;
• Any discount that would no longer apply after the return.

9.2 Free Gifts

If returning an item means your order no longer qualifies for a free gift or promotional offer, Bebird may ask you to:

• Return the free gift in unused condition; or
• Accept a reasonable deduction from your refund if the gift is not returned or cannot be returned.

9.3 Special Promotions

Certain limited-time offers, giveaways, special events, or promotional campaigns may have additional terms and conditions.

Where specific promotional terms apply, those terms will apply together with this Return & Refund Policy.

If there is a conflict between the two, the specific promotion terms may take priority unless applicable law requires otherwise.

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10. Original Shipping Fees, Taxes, and Duties

Unless required by applicable law or caused by an error on our part, the following costs may not be refundable:

• Original shipping fees;
• Expedited or premium shipping charges;
• Customs duties;
• Import taxes;
• Other government-imposed fees;
• Certain third-party service fees that cannot be recovered.

For international orders, customs duties, taxes, and import charges may be handled differently depending on the destination country and shipping arrangement.

If a refund is issued for an international order, the amount refunded may not include duties, taxes, or other charges that have already been collected, paid, or are non-refundable under applicable regulations.

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11. Refund Method and Processing Time

11.1 Refund Method

Approved refunds will generally be issued to the original payment method used for the purchase.

If the original payment method is unavailable or cannot accept the refund, we may contact you to discuss an alternative method where available.

11.2 Refund Processing

Depending on the circumstances, we may begin processing a refund after:

• Receiving and inspecting the returned product;
• Receiving valid proof that the product has been returned;
• Confirming that the product does not need to be returned;
• Reaching another agreed resolution with you.

11.3 Refund Timing

Once a refund has been approved and processed, the time required for the funds to appear in your account may vary depending on:

• Your bank;
• Credit or debit card issuer;
• PayPal or another payment provider;
• Currency conversion;
• International banking procedures;
• Local payment processing times.

Bebird is not responsible for delays caused by banks, payment providers, or other third-party financial institutions after the refund has been processed.

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12. Exchanges and Replacements

12.1 Product Exchanges

If you would like a different product, model, or color, the fastest option may be to:

1. Request a return for the original item;
2. Follow the approved return instructions;
3. Place a new order for the product you prefer.

12.2 Defective or Incorrect Products

If your product is defective or you received the wrong item, please contact us before placing a new order.

Depending on the situation and product availability, we may offer a replacement, replacement parts, or another appropriate solution.

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13. Purchases From Third-Party Sellers

This Return & Refund Policy applies only to products purchased directly through bebird.com or eu.bebird.com.

If you purchased a Bebird product from:

• Amazon;
• An online marketplace;
• An authorized retailer;
• A distributor;
• Another third-party seller;

please contact the original seller or platform for information about returns, refunds, replacements, or warranty support.

Their return policies may differ from the policy described here.

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14. Returns We May Not Be Able to Accept

Where permitted by applicable law, we may be unable to accept a return or issue a refund if:

• The return request is made after the applicable return period;
• We cannot reasonably verify proof of purchase;
• The product was damaged due to misuse, abuse, or improper use;
• The product was intentionally damaged;
• The product was modified, disassembled, or repaired without authorization;
• The returned item does not match the approved return request;
• Essential parts or accessories are missing;
• The product is returned in a condition that makes it ineligible for return under applicable hygiene, health, safety, or legal requirements;
• The return does not otherwise meet the requirements of this policy or applicable law.

If we are unable to accept a return, we will notify you and, where appropriate, explain the available next steps.

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15. Consumer Rights

This Return & Refund Policy is intended to explain Bebird's voluntary return and refund process.

It does not limit, exclude, or replace any mandatory consumer rights provided under applicable laws.

Depending on your country, state, province, or region, you may have additional rights relating to:

• Faulty or defective products;
• Products that do not conform to their description;
• Product repairs or replacements;
• Refunds;
• Cancellation rights;
• Other consumer protection remedies.

Where applicable law provides greater protection than this policy, your legal rights will remain unaffected.

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16. Limitation of Liability

To the maximum extent permitted by applicable law, Bebird's responsibility under this Return & Refund Policy will be limited to the appropriate remedy for the affected product or order, which may include:

• A refund;
• A replacement;
• A repair, where applicable;
• Replacement parts or accessories;
• Another appropriate remedy.

Nothing in this policy excludes or limits any liability or consumer right that cannot legally be excluded or limited under applicable law.

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17. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes to our products, services, business practices, or legal requirements.

The latest version will be posted on bebird.com or eu.bebird.com with an updated effective date.

Changes will generally apply to orders placed after the updated policy becomes effective, unless otherwise required by applicable law.

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18. Contact Us

If you have any questions about a return, refund, cancellation, replacement, or your order, please contact our Customer Support team.

Bebird Customer Support

Email: cs@bebird.com

To help us assist you faster, please include your order number whenever possible.

Thank you for choosing Bebird. We appreciate your trust and will do our best to provide a fair, clear, and helpful after-sales experience.