Shipping Policy

Last Updated: September 2026

Thank you for shopping with Bebird. We are committed to processing and delivering your order safely and efficiently.

This Shipping Policy applies to orders placed through eu.bebird.com and explains our order processing times, shipping destinations, delivery options, estimated delivery times, shipping fees, customs and taxes, order tracking, and how we handle delivery-related issues.

1. Shipping Destinations

Bebird Europe primarily ships to European Union (EU) Member States and other supported European countries and regions.

Available shipping destinations are determined by the options displayed at checkout.

Due to local laws and regulations, carrier service limitations, customs requirements, or other logistical restrictions, certain countries, regions, islands, overseas territories, or remote areas may not be eligible for delivery or may require additional shipping charges.

If we are unable to ship to your address, you will normally be notified during checkout. If a delivery restriction is identified after your order has been placed, our Customer Support team may contact you using the contact information provided with your order.

2. Order Processing Time

Orders are typically processed within 1–3 business days after successful payment.

Business days generally exclude weekends and public holidays.

During major promotional events, holidays, new product launches, Black Friday, Christmas, or other periods of unusually high order volume, processing may take longer than usual.

If there is a significant delay affecting the shipment of your order, we will make reasonable efforts to notify you.

Please note that order processing time and shipping time are calculated separately. Estimated delivery times begin once your order has been processed and handed over to the carrier.

3. Estimated Delivery Times

Under normal circumstances, estimated delivery times are as follows:

These delivery times are estimates only and are not guaranteed delivery dates.

Actual delivery times may vary depending on the destination, carrier, remote-area delivery requirements, customs clearance, weather conditions, public holidays, transportation disruptions, and other circumstances beyond Bebird's reasonable control.

For orders requiring cross-border customs clearance, customs processing may extend the estimated delivery time.

4. Shipping Methods & Fees

Standard Shipping

Eligible orders may receive:

Standard Shipping: Free

The availability of free standard shipping is subject to the information displayed at checkout.

Express Shipping

Express Shipping may be available for selected destinations.

Availability, carrier, and pricing may vary depending on:

• Destination country or region

• Delivery address

• Package weight and dimensions

• Carrier services available at the time of purchase

Available shipping methods and applicable charges will be displayed at checkout.

Remote Areas & Special Delivery Surcharges

Certain remote areas, islands, special service areas, or non-EU European destinations may be subject to additional shipping charges, typically ranging from:

€12.99–€19.99

The actual charge will depend on the destination and carrier requirements.

If a carrier identifies an additional remote-area or special delivery surcharge after your order has been placed, we will make reasonable efforts to contact you using the email address provided with your order before shipment.

We will not charge your original payment method for additional shipping fees beyond the amount confirmed at checkout without your authorization.

5. Shipping Address

Orders will be shipped to the delivery address provided at checkout.

To help ensure successful delivery, please make sure the following information is complete and accurate:

• Recipient's full name

• Street name and house/building number

• Apartment, floor, suite, or unit number, if applicable

• City

• State, province, or region, if applicable

• Postal code

• Country/region

• Valid telephone number

• Valid email address

Each order can generally be shipped to only one delivery address. If you would like products delivered to different addresses, please place separate orders.

APO/FPO Military Addresses

Some carriers may have limited or no delivery service to APO/FPO military addresses.

Where applicable, we recommend providing an alternative residential or other deliverable address that can receive local or international courier shipments.

6. Address Changes

If you need to change your shipping address after placing an order, please contact us as soon as possible at:

cs@bebird.com

If your order has not yet been fully processed or handed over to the carrier, we will make reasonable efforts to accommodate your request.

However, once an order has been shipped, we cannot guarantee that the delivery address can be changed.

Address changes, rerouting, or redelivery requests made after shipment may be subject to carrier restrictions and additional charges.

7. Customer Information & Customs Requirements

Customers are responsible for providing complete and accurate information reasonably required by Bebird, payment service providers, carriers, or customs authorities to process payment, fulfil the order, arrange delivery, or complete customs clearance.

For certain non-EU destinations or orders requiring special customs procedures, the recipient may be required to provide additional information in accordance with local laws, regulations, or carrier requirements, including:

• Government-issued identification

• Tax identification number

• Customs declaration information

• Other information reasonably required by the carrier or local authorities

If additional information is required, Bebird may contact you through our official Customer Support email:

cs@bebird.com

Please monitor your email after placing an international order and respond promptly to requests relating to delivery or customs clearance.

If delivery is delayed because required information is inaccurate, incomplete, or not provided in a timely manner, processing or delivery may be paused until the necessary information is received.

8. VAT, Customs Duties & Import Charges

Orders Within the European Union

For orders delivered to EU Member States, applicable VAT (Value Added Tax) and related taxes will be handled as indicated at checkout.

Before submitting your order, you will be able to review the product price, shipping charges, and applicable taxes shown at checkout.

European Destinations Outside the EU

Orders shipped to the United Kingdom, Switzerland, Norway, or other non-EU European countries or regions may be subject to charges under applicable local laws and regulations, including:

• Import duties

• Import VAT

• Customs clearance fees

• Carrier handling or brokerage fees

• Other charges imposed by local authorities

Unless the checkout page expressly states that such charges are included in the total order price, these import-related charges may be payable by the recipient and collected by local customs authorities, tax authorities, or the carrier.

Bebird does not control the customs policies or fee structures of individual countries or regions.

If you are unsure about the import requirements, duties, or taxes applicable in your country, we recommend contacting your local customs authority before placing your order.

9. Customs Clearance

Orders requiring cross-border customs clearance may be subject to inspection by local customs authorities or requests for additional documentation.

Customs clearance times vary by country, region, and individual shipment and are generally outside Bebird's reasonable control.

If customs authorities or the carrier request additional information, documents, or payment of charges that are legally payable by the recipient, please respond promptly to avoid unnecessary delays.

Customs inspections, clearance procedures, or other circumstances beyond Bebird's reasonable control may cause the actual delivery time to exceed the original estimate.

10. Order Tracking

Once your order has been shipped, we will normally send a shipping confirmation email to the email address provided with your order.

Where tracking is available, the email will include the relevant tracking information.

After a package has been handed over to the carrier, it may take some time for the first tracking scan or status update to appear.

Tracking updates may also be temporarily delayed while a package is in international transit, undergoing customs clearance, or being transferred between carriers.

11. Delivery Delays & Unforeseen Circumstances

We make reasonable efforts to deliver orders within the estimated timeframes, but actual delivery dates may be affected by circumstances beyond our reasonable control, including:

• Severe weather

• Natural disasters

• Customs inspections or clearance delays

• Public holidays

• Strikes or transportation disruptions

• Carrier service interruptions

• Flight or international transportation delays

• Incorrect or incomplete delivery information

• Address changes or local delivery restrictions

• Other unforeseen events affecting domestic or international transportation

If your order is significantly delayed, please contact us at cs@bebird.com. Our Customer Support team will assist you in checking the shipment status and, where appropriate, communicating with the carrier.

Nothing in this section limits any statutory rights you may have under applicable consumer protection laws.

12. Lost, Missing or Damaged Packages

If your order is lost, has not been received, or arrives with visible shipping damage, please contact us as soon as possible at:

cs@bebird.com

Damaged Packages or Products

If your order arrives with visible shipping damage, please provide, where possible:

• Your order number

• A description of the issue

• Photos of the outer packaging

• Clear photos showing the damaged product

• A photo of the shipping label

• Any other information reasonably requested by our Customer Support team to investigate the issue

We recommend keeping the original packaging and related materials until the issue has been resolved.

Tracking Shows "Delivered" but the Package Is Missing

If the tracking information shows that your package has been delivered but you cannot locate it, please first check with:

• Members of your household

• Neighbours

• Your building reception or property management

• Mailroom or parcel room

• Any safe delivery location designated by the carrier

• Local collection points or parcel shops

You may also contact the carrier directly to confirm the delivery details.

If you are still unable to locate the package, please contact us so that we can investigate further and assist you.

13. Delivery Issues & Claims

If your order is damaged in transit, lost, or not received, we recommend contacting us as soon as you become aware of the issue, preferably within 7 days of the recorded delivery date, so that we can promptly investigate the matter or submit a claim with the carrier where appropriate.

For packages that have not been marked as delivered, please contact us if the shipment has significantly exceeded the estimated delivery timeframe.

Bebird will review each case based on the order records, available tracking information, and supporting evidence provided.

Depending on the circumstances and applicable law, an appropriate resolution may include:

• Replacement

• Refund

• Another appropriate remedy

For products damaged during transit, we may reasonably request photographic or video evidence to verify the damage and assist with any carrier claim.

The recommended notification period above does not reduce or limit any statutory rights available to consumers under applicable law.

14. Replacement Shipments

If Bebird provides a replacement shipment to resolve a lost, damaged, or otherwise affected delivery, the replacement will be treated as a remedy relating to the original order rather than as a separate new purchase.

Any replacement, refund, or further resolution will be handled in accordance with applicable law, this Shipping Policy, and Bebird's Refund & Return Policy.

Nothing in this section limits any mandatory rights available to consumers under applicable law.

15. Refused or Undeliverable Packages

A package may be returned to Bebird or our logistics partner if delivery cannot be completed for reasons including:

• An incorrect or incomplete address provided by the customer

• Repeated unsuccessful delivery attempts

• Failure to collect the package within the required timeframe

• Failure to provide required customs information

• Refusal to pay applicable import charges where such charges are legally payable by the recipient

• Other circumstances attributable to the recipient

If a package is returned to Bebird or our logistics partner, we will contact you where appropriate to discuss the available options.

Any refund request will be handled in accordance with applicable law and Bebird's Refund & Return Policy.

Where the return is attributable to the customer and permitted by applicable law, reasonable and non-refundable shipping, return, or related costs actually incurred may be deducted from any applicable refund.

Nothing in this section affects any mandatory cancellation, refund, or other statutory rights available to consumers under applicable law.

16. Estimated Delivery Times – Important Notice

All processing and delivery times stated on this page are estimates based on normal shipping conditions.

Unless Bebird expressly confirms a specific delivery date in writing, estimated delivery times do not constitute a guarantee that an order will arrive on a particular date.

Selecting Express Shipping generally means that a faster shipping service will be used, but it does not automatically guarantee delivery by a specific date.

For time-sensitive orders, including gifts, birthdays, holidays, or travel-related purchases, we recommend placing your order well in advance and allowing sufficient time for both order processing and delivery.

17. Your Statutory Consumer Rights

This Shipping Policy is intended to explain the shipping and delivery arrangements applicable to orders placed through Bebird Europe.

Nothing in this Shipping Policy is intended to exclude, restrict, or replace any rights that consumers may have under applicable EU law, national consumer protection laws, or other mandatory legal provisions.

If any provision of this Shipping Policy conflicts with mandatory consumer protection law applicable to your order, the applicable mandatory law will prevail.

18. Contact Us

If you have any questions about order processing, shipping, delivery, tracking, customs, or other delivery-related matters, please contact our Customer Support team:

Bebird Customer Support

Email: cs@bebird.com

We will make reasonable efforts to assist you with shipping and delivery issues relating to orders placed through Bebird Europe.