Privacy Policy
Bebird (“we,” “our,” “us”) is committed to safeguarding your personal information and respecting your privacy. This Privacy Policy describes in detail how we collect, use, store, share, and protect your data when you interact with our website bebird.com, mobile services, products, or customer support channels. By using our website and services, you agree to the practices described in this Privacy Policy.
Table of Contents
- Information We Collect
- How We Use Your Information
- How We Share Information
- Cookies & Tracking Technologies
- Data Retention
- Data Security
- Your Rights
- Children’s Privacy
- International Data Transfers
1. Information We Collect
We collect information that helps us provide and improve our products and services. Categories include:
1.1 Personal Identification Information
Examples: full name, email address, shipping/billing address, phone number, account login details.
Collected when: you create an account, place an order, or contact customer service.
1.2 Payment and Transaction Data
Examples: payment method, billing information, transaction history, last 4 digits of credit card (we never store full card numbers).
Collected when: you make purchases through our checkout system.
Note: processed by trusted third-party payment gateways under PCI DSS standards.
1.3 Device and Technical Information
Examples: IP address, browser type/version, operating system, device identifiers, site interaction data (pages viewed, clicks, session duration).
Collected automatically when: you visit our website.
1.4 Cookies and Tracking Data
Examples: session cookies (for login), preference cookies (to remember settings), analytics cookies (Google Analytics, Meta Pixel), advertising cookies (personalized ads).
1.5 Communications Data
Examples: customer service chat transcripts, emails, survey responses, feedback forms, warranty requests.
1.6 Optional Information
Examples: product reviews, participation in promotions, referrals, loyalty programs, social media interactions.
2. How We Use Your Information
We process your data only for legitimate and transparent purposes, including:
2.1 Service Provision
Fulfill and deliver your orders, process payments, manage your account, and provide customer service.
2.2 Personalization
Recommend products, remember preferences, and provide content tailored to your interests.
2.3 Service Improvement
Analyze browsing behavior to improve website usability, troubleshoot technical issues, and enhance product design.
2.4 Marketing & Communications
Send newsletters, promotional offers, surveys, and updates (only if you opt-in).
Respecting your choice: you can unsubscribe anytime.
2.5 Security & Compliance
Detect and prevent fraud, unauthorized access, and misuse of services.
Comply with legal obligations such as tax reporting, consumer protection, or regulatory requirements.
3. How We Share Information
We never sell your personal information. We may share it under these limited circumstances:
3.1 Service Providers
Examples: logistics companies for order delivery, payment processors for transactions, IT and analytics providers for system operations.
Bound by strict confidentiality and data processing agreements.
3.2 Business Partners & Marketing Platforms
Examples: email marketing platforms (Klaviyo), ad platforms (Google Ads, Facebook Ads).
Shared only with your consent, and solely for agreed purposes.
3.3 Legal & Regulatory Authorities
If required by applicable laws, legal processes, or government requests.
3.4 Corporate Transactions
In case of mergers, acquisitions, or sale of company assets, your information may be transferred with safeguards.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to:
4.1 Essential Cookies: Enable shopping cart, secure login, and payment processing.
4.2 Functional Cookies: Save preferences (language, region).
4.3 Analytics Cookies: Understand how visitors interact with the site (Google Analytics, internal metrics).
4.4 Marketing Cookies: Deliver personalized ads and measure campaign performance.
4.5 You may manage cookie preferences via your browser settings or our Cookie Consent Tool.
5. Data Retention
We keep your personal data only as long as necessary:
5.1 Account & Order Data: retained for up to 7 years (to comply with tax and warranty obligations).
5.2 Customer Service Communications: retained up to 3 years for dispute resolution.
5.3 Marketing Data: deleted immediately if you unsubscribe.
5.4 Technical Logs: kept for 12 months for security monitoring.
After these periods, data is securely deleted or anonymized.
6. Data Security
We employ strong security measures:
6.1 Encryption: SSL/TLS encryption on all transactions.
6.2 Access Control: only authorized personnel can access customer data.
6.3 Monitoring: continuous system monitoring to detect unauthorized activity.
6.4 Regular Audits: routine security and compliance checks.
No system is fully immune from cyber threats, but we commit to maintaining industry-standard protections.
7. Your Rights
Depending on your jurisdiction, you may exercise the following rights:
7.1 Access: request a copy of your data.
7.2 Correction: update or amend inaccurate information.
7.3 Deletion: request removal of personal data (“Right to be Forgotten”).
7.4 Restriction: limit how your data is used.
7.5 Objection: opt out of direct marketing or processing based on legitimate interests.
7.6 Data Portability: receive data in a structured, machine-readable format.
7.7 How to exercise: Contact us or through your account privacy settings. We will respond within 30 days (or the legally required timeframe).
8. Children’s Privacy
Our website and services are not designed for children under 13 years old (or 16 in the EU/UK). We do not knowingly collect data from children. If you believe a child has shared data with us, please contact us immediately, and we will delete it.
9. International Data Transfers
Your information may be transferred to and processed in countries outside your residence (e.g., United States, European Union, China). In such cases, we ensure:
9.1 Use of Standard Contractual Clauses (SCCs) under GDPR,
9.2 Compliance with applicable cross-border data protection requirements,
9.3 Adequate safeguards to protect your rights.
Changes to This Policy
We may update this Privacy Policy periodically.
Featured collection
Original Smart Ear Cleaning Tool
1080P HD Camera with 6 LED Lights – See Clearly Inside
Equipped with a 10-megapixel 1080P camera and 6 LED lights, this device offers crystal-clear visualization of your ear canal, allowing for safe, accurate, and confident wax removal and inspection.
Easy to Use App + Hygienic Storage Stand
The intuitive app interface makes real-time viewing and recording effortless. Includes a sleek, sanitary stand to keep your tools organized, clean, and always within reach.
Save on Medical Costs – Monitor Health at Home
Reduce unnecessary doctor visits by detecting issues early and maintaining ear hygiene at home. Ideal for routine checks and peace of mind between appointments.
Reliable Quality + Dedicated Customer Support：
Backed by a quality assurance guarantee and a responsive customer service team. We’re committed to your satisfaction and ready to help with any questions or concerns.
With its precision clip design, Bebird Pro lets you safely and precisely remove earwax and small debris.
10-Megapixel HD Ear Camera with Medical-Grade Precision
Equipped with a high-definition 10MP micro camera that rivals clinical otoscopes in clarity and accuracy.
Enables users to clearly inspect the ear canal for wax, irritation, or foreign objects, supporting safe and precise self-care at home.
Precision-Engineered Manual Arm Tweezer
Built with an ergonomic grip and fine mechanical structure for detailed operations in narrow spaces.
Designed to handle complex situations such as retrieving deep wax, removing small obstructions, or assisting in delicate ear care without discomfort.
IoT-Enabled Real-Time Remote Diagnosis
The world’s first visual otoscope with Internet of Things integration, connecting directly to medical professionals through the companion app.
Allows real-time remote diagnosis and consultation, transforming home ear care into a medically informed, connected experience.
Three-in-One Versatility for Comprehensive Use
Combines an ear camera, manual tweezer, and multi-type cleaning tips in one professional-grade device.
Covers a wide range of ear care needs, from routine wax removal to observation and foreign body extraction, all within a single tool.
Designed for High-End Users Seeking Clinical Confidence at Home
Engineered for those who demand professional-grade results with the convenience of at-home use.
Reduces the need for clinic visits while elevating personal hygiene to a new level of intelligence, precision, and control.
2-in-1 Ear Cleaning & Care Kit for the Whole Family
Crystal-Clear 10MP Visual Camera + Anti-Shake Technology：
Discover incredible detail inside the ear canal with our upgraded 10 million pixel endoscope and ultra-thin 3.1mm lens. Built-in anti-shake tech ensures a smooth, stable image—ideal for safe and precise wax removal, even for kids.
Dual-Function Ear Scoop & Tweezers for All Wax Types：
Includes skin-friendly, medical-grade tools and interchangeable tips designed for both oily and dry earwax. Whether scraping, picking, or gently lifting, this tool makes ear cleaning safe, effective, and effortless.
Smart Visual Ear Drops Guide – Targeted Treatment：
Pair with any ear drops for real-time application guidance. Perfect for treating wax buildup, swimmer’s ear, ear infections, itch relief, and more — ensuring drops go exactly where needed for faster results.
Wireless App-Controlled – Home Use Made Easy：
Connect to your phone via WiFi to view, record, and share images or videos. Avoid unnecessary doctor visits—monitor your ear health and clean safely from home with professional-level precision.
Trusted by Families – Safe for Adults & Children：
Designed with all ages in mind, this ear cleaner offers customizable tips, child-safe features, and a gentle cleaning experience. A must-have for family health, travel kits, and everyday wellness routines.
1080P HD Camera with Wide-Angle and LED Illumination
The device is equipped with a 3-megapixel high-precision lens, a wide-angle field of view, and six built-in LED lights. This setup provides clear, detailed visuals of the entire ear canal, helping users safely and accurately locate and remove earwax without discomfort or risk.
Real-Time Visualization with Bebird App Compatibility
Connects directly via Wi-Fi to the Bebird app on iOS and Android, supporting smooth 20fps real-time streaming, image capture, and video recording.
This allows users to monitor the cleaning process in real time, improving accuracy and enabling easier communication with healthcare professionals if needed.
Multiple Ear Tip Options for Different Wax Types:
Includes a variety of skin-friendly, interchangeable tips designed for both dry and oily earwax.
Users can choose the most appropriate tool for their specific ear condition, making ear care more effective and customized for each family member.
Three-in-One Observation Kit for Ears, Nose, and Throat:
Comes with three medical-grade attachments: ear speculum, nose speculum, and tongue depressor.
This enables safe inspection of the ear canal, nasal cavity, and throat at home, supporting proactive health monitoring and early problem detection.
Ergonomic, Home-Use Design with Clinical-Level Precision:
Features a compact, easy-to-hold design that prioritizes safety and user comfort.
Ideal for regular at-home ear health checks, this tool helps reduce unnecessary clinic visits, saving time and healthcare costs while maintaining hygiene.
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