Shipping Policy
At Bebird, we process and ship your order as quickly as possible after purchase. Below are the details to ensure a smooth delivery experience.
Shipping Destinations
We ship globally, including remote regions.
Processing Time
1–3 business days (excluding weekends/holidays).
Shipping Time
- USA (48 states): 3-5 business days
- International: 8-15 business days
- Remote areas: 15-30 business days
Shipping Methods & Costs
- Standard Shipping: Free
- Express Shipping: $12.99~$19.99
Note: Additional fees may apply for remote regions (e.g., Hawaii, Alaska, Puerto Rico). Customers will be notified via email if fees are incurred.
Delivery Address Requirements
Orders will be delivered to the address provided by the customer during checkout. Each order can be delivered to only one address. If you need to send items to multiple addresses, please place separate orders for each address. For APO/FPO military addresses, please provide an additional residential backup address as certain carriers may not service these locations.
Data Accuracy
Customers are required to provide valid and accurate information. Some countries may require the recipient to submit their ID or tax ID number for customs clearance or payment verification. If this is necessary, we will notify you via our official email address cs@bebird.com. Please monitor for such information and provide it. The accuracy of this information is the sole responsibility of the customer. Any package delays due to incomplete or incorrect information are the sole responsibility of the customer.
Duties & Taxes
Local taxes and import duties may apply in certain countries and are not incorporated in the indicated amounts above. The responsibility for all such taxes and duties lies with the buyer or recipient of the shipment. Given our products are sold worldwide, we cannot ensure compliance with the import regulations of every country. If uncertain, please verify with your country's customs office before placing an order.
Delays & Risks
While we strive for timely delivery, Bebird cannot be held responsible for delays caused by unforeseen circumstances such as extreme weather, natural disasters, or customs processing issues. Although these situations are beyond our control, our customer service team will provide assistance whenever possible to help resolve any shipping complications.
Claims Processing
All claims for lost, missing, or damaged items must be reported within 7 days of the delivery date. For damaged goods, you must submit photographic evidence with your claim. Bebird reserves the right to evaluate each case individually and determine eligibility for reshipment or refund. In cases where a courtesy reshipment is issued, the reshipment order is not eligible for return and/or refund.
If you have any questions or concerns regarding your order or shipping, please contact our customer support team at cs@bebird.com.
Featured collection
Original Smart Ear Cleaning Tool
1080P HD Camera with 6 LED Lights – See Clearly Inside
Equipped with a 10-megapixel 1080P camera and 6 LED lights, this device offers crystal-clear visualization of your ear canal, allowing for safe, accurate, and confident wax removal and inspection.
Easy to Use App + Hygienic Storage Stand
The intuitive app interface makes real-time viewing and recording effortless. Includes a sleek, sanitary stand to keep your tools organized, clean, and always within reach.
Save on Medical Costs – Monitor Health at Home
Reduce unnecessary doctor visits by detecting issues early and maintaining ear hygiene at home. Ideal for routine checks and peace of mind between appointments.
Reliable Quality + Dedicated Customer Support：
Backed by a quality assurance guarantee and a responsive customer service team. We’re committed to your satisfaction and ready to help with any questions or concerns.
With its precision clip design, Bebird Pro lets you safely and precisely remove earwax and small debris.
10-Megapixel HD Ear Camera with Medical-Grade Precision
Equipped with a high-definition 10MP micro camera that rivals clinical otoscopes in clarity and accuracy.
Enables users to clearly inspect the ear canal for wax, irritation, or foreign objects, supporting safe and precise self-care at home.
Precision-Engineered Manual Arm Tweezer
Built with an ergonomic grip and fine mechanical structure for detailed operations in narrow spaces.
Designed to handle complex situations such as retrieving deep wax, removing small obstructions, or assisting in delicate ear care without discomfort.
IoT-Enabled Real-Time Remote Diagnosis
The world’s first visual otoscope with Internet of Things integration, connecting directly to medical professionals through the companion app.
Allows real-time remote diagnosis and consultation, transforming home ear care into a medically informed, connected experience.
Three-in-One Versatility for Comprehensive Use
Combines an ear camera, manual tweezer, and multi-type cleaning tips in one professional-grade device.
Covers a wide range of ear care needs, from routine wax removal to observation and foreign body extraction, all within a single tool.
Designed for High-End Users Seeking Clinical Confidence at Home
Engineered for those who demand professional-grade results with the convenience of at-home use.
Reduces the need for clinic visits while elevating personal hygiene to a new level of intelligence, precision, and control.
2-in-1 Ear Cleaning & Care Kit for the Whole Family
Crystal-Clear 10MP Visual Camera + Anti-Shake Technology：
Discover incredible detail inside the ear canal with our upgraded 10 million pixel endoscope and ultra-thin 3.1mm lens. Built-in anti-shake tech ensures a smooth, stable image—ideal for safe and precise wax removal, even for kids.
Dual-Function Ear Scoop & Tweezers for All Wax Types：
Includes skin-friendly, medical-grade tools and interchangeable tips designed for both oily and dry earwax. Whether scraping, picking, or gently lifting, this tool makes ear cleaning safe, effective, and effortless.
Smart Visual Ear Drops Guide – Targeted Treatment：
Pair with any ear drops for real-time application guidance. Perfect for treating wax buildup, swimmer’s ear, ear infections, itch relief, and more — ensuring drops go exactly where needed for faster results.
Wireless App-Controlled – Home Use Made Easy：
Connect to your phone via WiFi to view, record, and share images or videos. Avoid unnecessary doctor visits—monitor your ear health and clean safely from home with professional-level precision.
Trusted by Families – Safe for Adults & Children：
Designed with all ages in mind, this ear cleaner offers customizable tips, child-safe features, and a gentle cleaning experience. A must-have for family health, travel kits, and everyday wellness routines.
1080P HD Camera with Wide-Angle and LED Illumination
The device is equipped with a 3-megapixel high-precision lens, a wide-angle field of view, and six built-in LED lights. This setup provides clear, detailed visuals of the entire ear canal, helping users safely and accurately locate and remove earwax without discomfort or risk.
Real-Time Visualization with Bebird App Compatibility
Connects directly via Wi-Fi to the Bebird app on iOS and Android, supporting smooth 20fps real-time streaming, image capture, and video recording.
This allows users to monitor the cleaning process in real time, improving accuracy and enabling easier communication with healthcare professionals if needed.
Multiple Ear Tip Options for Different Wax Types:
Includes a variety of skin-friendly, interchangeable tips designed for both dry and oily earwax.
Users can choose the most appropriate tool for their specific ear condition, making ear care more effective and customized for each family member.
Three-in-One Observation Kit for Ears, Nose, and Throat:
Comes with three medical-grade attachments: ear speculum, nose speculum, and tongue depressor.
This enables safe inspection of the ear canal, nasal cavity, and throat at home, supporting proactive health monitoring and early problem detection.
Ergonomic, Home-Use Design with Clinical-Level Precision:
Features a compact, easy-to-hold design that prioritizes safety and user comfort.
Ideal for regular at-home ear health checks, this tool helps reduce unnecessary clinic visits, saving time and healthcare costs while maintaining hygiene.
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